All information provided by New York City Rug Cleaning on this website serves as a guide for our customers based on our knowledge from years of experience in the carpet and rug cleaning and repair industry. We at New York City Rug Cleaning provide links to external websites – we are NOT responsible in any way for the privacy practices and content of other websites.

All services provided by New York City Rug Cleaning will be performed in a professional manner.

New York City Rug Cleaning provides you with a no obligation quotation unless previously agreed otherwise.

We at New York City Rug Cleaning strive to provide our customers the best carpet cleaning services and rug cleaning and repair services – still, we realize our operatives are human and mistakes can accrue. If for any reason you are not satisfied with the level of service you received, contact us within 24hours and we will redo the service and\or refund your money.

New York City Rug Cleaning guarantee is applicable only if the problem was caused directly by the company or one of its representatives and that is reported within 24 hours.

New York City Rug Cleaning will not be liable for any damage, loss and\or expense suffered by the customer prior or after the service given due to a pre-existing condition or damage.

By visiting www.newyorkcityrugcleaning.com and\or using New York City Rug Cleaning services you consent to the terms and policies as listed above.

The customer is responsible for providing beforehand any information related to a prior condition or circumstances that may affect the carpet and rug such as non-fast color dyes or repairs.

Carpet cleaning will be carried out to exposed spaces only, technicians will move light furniture only. Large items such as cabinets, televisions, bookcases and heavy beds will not be moved by the technician. New York City Rug Cleaning will not be responsible for any damage caused to goods and furniture in your home unless the damage was caused as a direct result of the negligence of one of its operatives.

New York City Rug Cleaning will not be liable for color run damages caused by non-fast color dyes that exist in the carpet.

New York City Rug Cleaning will not be liable for un-seaming due to prior poor condition and repairs that were done to the carpet.

New York City Rug Cleaning will not accept more than one coupon per job unless agreed otherwise.